What shipping methods are available?

We use DPD and Royal Mail for the majority of our parcels.

DPD provide a next day service to mainland UK excluding highlands & islands etc.

When you check out you will be shown the shipping options available to you. Please enter both your country and postcode to obtain an accurate shipping price.

UK Orders have fixed rate shipping prices shown at checkout or by using the shipping calculator in the shopping cart.

Where are you, can I visit your shop?

We are based in Harrogate, North Yorkshire.

Our shop is called Greenvill Crafts which along with ring making supplies, also sells wood turning consumables/finishes and pen making kits & blanks. To find us and see our opening hours visit Greenvill Crafts

I need help with a discount code

We offer a number of different discounts, both on our website and sent to our newsletter subscribers.

Our shopping cart system will allow only one type of discount per order. If a discount code is not working for you, it's likely that your shopping cart already contains a discount.

How long will it take to get my package?

It depends on the shipping method chosen.

DPD is typically next day (Although this is not guaranteed)

Royal Mail Tracked 24 aims to deliver next working day

Royal Mail Tracked 48 aims to deliver in 2-3 working days.

Royal Mail international depends on your destination country and any delays being experienced due to global issues e.g lack of HGV drivers, Covid etc. We request that you are patient before chasing us for an update.

Do you ship internationally?

Yes we do, to the majority of countries. Please enter you address during checkout to get a shipping cost. Doing this allows you to check pricing before payment with no commitment, to buy.

What payment methods are accepted?

We accept the majority of Debit & Credit cards e.g Visa, Mastercard, Discover, and American Express. Our payments are processed through Shopify Payments (Stripe).

We also accept PayPal, no PayPal account is required to use this method.

Is buying on-line safe?

Yes! Our website is hosted by Shopify a leading ecommerce software supplier.

Our website 256-bit SSL certificate. All our web pages, content, credit card, and transaction information is protected by the same level of security used by banks.

Will I have to pay VAT / Tax?

If you are in the UK then yes, you will be charged 20% VAT at checkout.

If you reside in Europe, we don't charge tax/VAT, however it's likely that you will be charged when the goods arrive in your country. This is because we are based in the UK, outside the European Union.

If you do not live in the UK or Europe, then we do not charge TAX/VAT, please check your countries import allowance to determine if any charges will be due when the goods arrive with you.